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Privacy Policy for xbook

Effective Date: 06-july-2025

Last Updated: 20-october-2026

1. Introduction

This Privacy Policy applies to all mobile applications and services (collectively, "Applications" or "Services") developed and published by xbook ("we," "us," or "our") through the developer account owned by Xbook. Our Applications are provided as Ad-Supported services intended for use "AS IS."

Important Notice: xbook is not affiliated with any government entity. We are an independent educational technology platform providing exam preparation resources.

For questions about this Privacy Policy, please contact us at:

2. Information We Collect

2.1 User Account Information

When you create an account or use our Services, we collect:

  • User name
  • Email address
  • Phone number
  • User ID (generated by our system)
  • Profile information you choose to provide

2.2 Automatically Collected Information

Our Applications automatically collect:

  • Device Internet Protocol (IP) address
  • Pages/screens visited within the Application
  • Time and date of visits, session duration
  • Operating system and device type
  • Application usage data and interaction patterns
  • Device location (approximate geographical location based on IP)

2.3 Transaction Information

When you make purchases within our Applications:

  • Purchase history and transaction IDs
  • Payment status information
  • Membership subscription details

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our Services
  • Process transactions and send related information
  • Send administrative and marketing communications
  • Personalize your experience and provide customized content
  • Analyze usage patterns to improve our Services
  • Provide customer support
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with third-party service providers who assist us in operating our Services:

  • Google Play Services: Privacy Policy
  • AdMob: For displaying advertisements - Privacy Policy
  • Firebase Cloud Messaging (Google): For push notifications - Privacy Policy
  • Payment Gateway Providers: We share necessary information (name, email, phone number, transaction amount) with third-party payment processors to facilitate transactions

4.2 Other Disclosures

We may disclose your information:

  • As required by law or legal process
  • To protect our rights, safety, or property
  • To investigate fraud or respond to government requests
  • With your consent or at your direction
  • In connection with a merger, sale, or acquisition of our business

5. Purchases and Refunds

All purchases made through our Applications are final and non-refundable. This includes:

  • Membership subscriptions
  • In-app purchases
  • Digital content and products

By making a purchase, you acknowledge and agree to this no-refund policy.

6. Data Retention

We retain your personal information for as long as:

  • Your account remains active
  • Necessary to provide our Services
  • Required for legal compliance (including transaction records for legal and tax purposes)
  • Needed to resolve disputes or enforce agreements

Transaction details and payment information are retained in our database for legal compliance purposes as may be required by applicable laws.

7. Account Deletion

7.1 How to Request Account Deletion

You may request deletion of your account by:

  • Using the account deletion option in the app settings
  • Submitting a request through our website at xbook.in
  • Emailing us at [email protected]

7.2 Effects of Account Deletion

Important: Account deletion is permanent and cannot be reversed. Upon deletion:

  • Your personal data will be anonymized and cannot be recovered
  • You will lose access to all purchased content and memberships
  • You will not be able to log in with the deleted account
  • However, you may create a new account using the same email address if desired

7.3 Data Anonymization

When you delete your account, we anonymize your personal information rather than completely removing it. This means:

  • Your data will be modified so it can no longer identify you
  • We retain anonymized data for analytics and legal compliance
  • Transaction records may be retained in anonymized form for legal requirements

8. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. Our Services are intended for users who are at least 13 years old. If we discover that we have collected information from a child under 13, we will promptly delete such information.

9. Security

We implement reasonable physical, electronic, and procedural safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Your Privacy Rights

10.1 Opt-Out Rights

You can:

  • Opt-out of push notifications through your device settings
  • Uninstall our Applications to stop all data collection
  • Opt-out of marketing emails by clicking the unsubscribe link

10.2 Access and Correction

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Receive a copy of your data

To exercise these rights, contact us at [email protected].

11. Third-Party Links

Our Applications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

  • Posting the new Privacy Policy in our Applications
  • Updating the "Last Updated" date
  • Sending notice through the Application or via email for significant changes

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Contact person: Manish Kumar

Email: [email protected]

Legal & Compliance: [email protected]

Phone: +91 95066 39526

Address: Xbook, Lucknow, Uttar Pradesh, 226001, India

Website: https://xbook.in

Developer Account: Xbook ([email protected])

By using our Applications, you consent to the collection and use of your information as described in this Privacy Policy.